At DB Pearlz Design, we place a high value on customer satisfaction. If you need to return a product for any reason, please contact us by email at info@dbpearlzdesigns.com for a return authorization and further instructions. Within 14 days of delivery, we will gladly accept returns of most new, unused items in their original condition.
Returns must be made within 14 days of delivery, unused, and in the same condition as when they were received. It must also be in its original packaging, with a copy of the packing slip included.
INTERNATIONAL RETURNS
DB Pearlz Designs exclusively accepts returns from the United States and Canada, and cannot accept returns from other countries. Please keep in mind that if an overseas package is returned to sender, the client is responsible for all fees.
CONDITIONS FOR RETURNS
Please ensure that the following conditions are met in order for the Goods to be eligible for a return:
The goods were purchased within 14 days after their delivery.
The items are brand new and in their original packaging.
The items have never been used.
The following items are not returnable:
Goods built to your requirements or that are visibly personalised.
The delivery of goods that, by their nature, are inseparably combined with other commodities after delivery.
In our sole discretion, we reserve the right to deny returns of any goods that does not meet the above return restrictions.
Only regular-priced items are eligible for a refund. Unfortunately, sale items cannot be returned. If the law does not allow it, this exclusion may not apply to You.
