Frequently Asked Questions

All of our products are sent from Halifax, Nova Scotia, Canada.

For both domestic and international parcels, we use Canada Post.

The length of time it takes to get your order is determined by the time of year and the offers available at the time.

The length of time it takes to get your order is determined by the time of year and the offers available at the time. For international parcels, we use Canada Post; their website has further information on shipping times.

Any applicable customs charges, import fees, taxes, or other costs are the responsibility of the client. Even if the product is declined upon delivery, the fees remain the responsibility of the customer. There will be a bounce-back fee if our client sends us a return shipment.

Yes, you have 14 days from the date of delivery to return any order and receive a refund. This does not apply to items that are on sale, nor to shipping costs.

The cost of shipping is non-refundable.

https://www.dbpearlzdesigns.com/return-and-refund-policy

We do not accept returned packages without an authorized return address from us, as any return address on the shipment is invalid. Our return address is in Canada; therefore, when the authorization comes through, we will provide you with a complete address.

All items that have been returned will receive a full refund. Refunds are not available on Sale items. The cost of return postage is the responsibility of the customer. The initial shipping charge is non-refundable. Note: DB Pearlz Designs is not liable for missing, damaged, or lost parcels in return transit; however, you may file a claim with the shipping provider. Please double-check all of your returns before sending them out. We are not liable for non-DB Pearlz Designs products that are returned. We won't be able to issue a refund until we receive the returned items.

Once the returned products have been received and the condition of the items has been checked, a refund will be provided within 7 business days. The refund should arrive on your original payment method within a few days.

Please provide your order number to info@dbpearlzdesigns.com and we will respond as soon as possible.

Yes, buyers are responsible for return freight costs. The cost of return shipping is non-refundable.

Yes, we are available at 2632 Windsor St Unit 4, Halifax, NS B3K 5C8.

Our items are handcrafted in Nigeria and Canada.

If the object lacks sufficient iron, it may shrink during washing in order to regain its original shape and size. If necessary, this will always be indicated on the care label.

Because our items aren't made with dangerous chemicals, there's no need to wash them ahead of time.

Always read the care instructions before washing your items. If you're washing by hand, make careful to wring out all of the excess moisture. Reshape the clothing after washing and drying flat for best results.

You can cancel the order according to the different progress of the order status Pending Payment - Cancel the order according to the different progress of the order status Confirmed or Processing - We've spent time reviewing and preparing your order, so there are a few things we need to stick to. The following are the rules: You may cancel the order within two hours after the payment by contacting us as soon as possible and obtaining confirmation. If you cancel the order more than 2 hours after your purchase, we will charge you a 10% service fee. Shipped or Complete - These orders have been sent or successfully signed and cannot be canceled, you can take a look at our return policy on how to request a refund once you receive the package.

We do not have a minimum order requirement, and you may try our product and service without risk.

Yes! You will receive a shipping notification email with a tracking number once your order has been shipped.

The delivery date is depending on the processing time and the shipping time.

You can pay for your order with a debit or credit card.